Privacy Policy

1. Who We Are

This Privacy Policy is issued by beta48 ("the Platform", "we", "us", "our"), the operator of the website accessible at beta48.win and all associated subdomains and mobile-optimised interfaces. beta48 acts as the data controller in respect of the personal data collected from Members and visitors to the platform. Our designated contact point for data protection matters is reachable via the support email address listed in Section 14 of this Policy.

This Policy applies to all personal data collected through the beta48 website, mobile interface, customer support channels, and any other point of contact between you and the beta48 platform. It should be read alongside our Terms & Conditions and Responsible Gaming Policy.

2. Personal Data We Collect

beta48 collects the following categories of personal data:

Category	Examples
Identity Data	Full name, date of birth, national identity card number (MyKad), passport number, photograph
Contact Data	Email address, mobile phone number, residential address
Account Data	Username, encrypted password, account preferences, communication preferences
Financial Data	eWallet identifiers (Touch n Go, Boost), bank account details (Maybank, CIMB, Public Bank), FPX transaction references
Transaction Data	Deposit and withdrawal records, bet history, bonus redemption records, all denominated in MYR
Technical Data	IP address, browser type and version, device identifiers, operating system, session duration, pages visited
KYC Documents	Copies of identity documents, proof of address documents, submitted for account verification purposes

We do not collect special categories of personal data (such as health data, racial or ethnic origin, or political opinions) unless you voluntarily provide such information in the context of a responsible gaming self-exclusion or support request, in which case such data is processed solely for the purpose for which it is provided.

3. How We Collect Your Data

3.1 Directly from you — when you register an account, complete KYC verification, make deposits or withdrawals, contact our support team, respond to promotions, or otherwise interact with the beta48 platform.

3.2 Automatically — through cookies, web server logs, and similar tracking technologies when you visit the beta48 website or use the mobile-optimised interface. See Section 7 for full details.

3.3 From payment processors — transaction confirmation data, fraud screening flags, and chargeback notifications from our payment processing partners including Touch n Go eWallet, Boost, Maybank, CIMB, Public Bank, and FPX.

3.4 From identity verification services — results of document authentication and sanctions screening checks carried out as part of the KYC and anti-money laundering compliance process.

4. Purposes and Legal Bases for Processing

beta48 processes your personal data for the following purposes, each of which rests on a specified legal basis:

Purpose	Legal Basis
Account registration and management	Performance of contract
Processing deposits and withdrawals	Performance of contract
KYC identity and age verification (21+)	Legal obligation; legitimate interests
Anti-money laundering screening and reporting	Legal obligation
Fraud prevention and platform security	Legitimate interests
Responsible gaming monitoring and intervention	Legal obligation; legitimate interests
Customer support	Performance of contract; legitimate interests
Promotional communications (opt-in)	Consent
Platform analytics and improvement	Legitimate interests
Legal proceedings and regulatory requests	Legal obligation; legitimate interests

5. Disclosure of Personal Data

beta48 does not sell your personal data. We may disclose your personal data to the following categories of recipients, and only to the extent necessary for the stated purpose:

• Payment processors — to execute deposit and withdrawal transactions in MYR;
• KYC and identity verification providers — to perform document authentication and sanctions screening;
• Game software providers — to facilitate game session data and player account synchronisation;
• Customer support platform providers — to manage live chat and email support interactions;
• IT infrastructure and hosting providers — for data storage, backup, and platform operation;
• Regulatory and law enforcement authorities — where disclosure is required by law, court order, or applicable regulatory obligation, including anti-money laundering reporting obligations;
• Professional advisers — legal, accounting, and audit professionals, under confidentiality obligations.

All third-party service providers engaged by beta48 are subject to data processing agreements that require them to process personal data only on our documented instructions and to implement appropriate security measures.

6. International Data Transfers

Some of beta48's service providers operate servers or infrastructure outside Malaysia. Where personal data is transferred to a jurisdiction that does not provide an equivalent level of data protection to that applicable in Malaysia, beta48 implements appropriate contractual safeguards — including standard contractual clauses or equivalent mechanisms — to ensure that your personal data remains protected to a consistent standard regardless of where it is processed.

7. Cookies and Tracking Technologies

7.1 What we use. beta48 uses session cookies, persistent cookies, and similar browser storage technologies on the beta48 platform. These are used to: maintain your logged-in session; remember your language and display preferences; gather anonymised analytics on page traffic and feature usage; and support fraud detection by recognising devices associated with prior suspicious activity.

7.2 What we do not use. beta48 does not deploy third-party advertising cookies, social media tracking pixels, or cookies that build behavioural profiles for sale to or use by third-party advertising networks.

7.3 Managing cookies. You may configure your browser to block or delete cookies. Blocking session cookies will prevent you from remaining logged in to your beta48 account. Blocking analytics cookies will not affect your ability to use the platform. Detailed cookie management instructions are available in the help documentation of all major browsers.

8. Data Retention

beta48 retains personal data for the following periods, or longer where required by applicable law:

• Active account data — for the duration of your account and for five (5) years following account closure, in accordance with standard anti-money laundering record-keeping requirements;
• KYC documents — for five (5) years from the date of account closure or the date of the last transaction, whichever is later;
• Transaction records — for five (5) years from the date of the transaction;
• Customer support records — for three (3) years from the date of the interaction;
• Technical and server logs — for twelve (12) months from the date of generation;
• Marketing consent records — for the duration of your subscription plus three (3) years.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with beta48's data destruction procedures.

9. Your Rights

Subject to applicable law and regulatory restrictions, Members have the following rights in respect of their personal data held by beta48:

• Right of access — to request a copy of the personal data beta48 holds about you;
• Right of rectification — to request correction of inaccurate or incomplete personal data;
• Right of erasure — to request deletion of your personal data, subject to overriding legal retention obligations;
• Right to restrict processing — to request that beta48 restricts its processing of your data in certain circumstances;
• Right to data portability — to receive a copy of your account data in a structured, machine-readable format where technically feasible;
• Right to withdraw consent — where processing is based on your consent (e.g. marketing communications), to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact beta48 support at the email address listed in Section 14. We will acknowledge your request within five (5) business days and aim to resolve it within thirty (30) calendar days. For complex requests, this period may be extended by a further thirty (30) days with notification to you.

10. Children and Minors

The beta48 platform is strictly intended for persons who are twenty-one (21) years of age or older. beta48 does not knowingly collect personal data from persons under this age. If beta48 becomes aware that personal data has been collected from a person under 21, that account will be immediately suspended, the data deleted, and any deposits returned in accordance with our age verification procedures. Parents or guardians who have reason to believe their child has registered on beta48 should contact support immediately at the email listed in Section 14.

11. Security Measures

beta48 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. These include 256-bit SSL/TLS encryption for all data in transit, encryption at rest for stored personal and financial data, role-based access controls limiting staff access to personal data on a need-to-know basis, regular security assessments and penetration testing, and multi-factor authentication for administrative access to platform systems. While beta48 takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. Members are encouraged to use strong, unique passwords for their beta48 accounts and to notify support immediately of any suspected unauthorised access.

12. Third-Party Links

The beta48 platform may contain references to third-party game providers and payment processors. beta48 is not responsible for the privacy practices of third-party platforms and encourages Members to review the privacy policies of any third-party service they use in connection with their beta48 account. This Privacy Policy applies solely to data collected and processed by beta48 through the beta48.win platform.

13. Changes to This Policy

beta48 reserves the right to amend this Privacy Policy at any time. Material changes will be notified to active Members via the registered email address associated with their beta48 account, and the updated Policy will be published on this page with a revised "Last updated" date. Continued use of the beta48 platform following publication of an amended Policy constitutes acceptance of the revised terms. If you do not agree to the revised Policy, you should cease using the platform and request account closure.

14. Contact and Complaints

For any queries regarding this Privacy Policy, to exercise your data rights, or to raise a complaint regarding beta48's handling of your personal data, please contact our data protection team. Email: [email protected] (plain text — not a clickable link). Our live chat support is also available from 9am to 1am MYT daily for general privacy queries. If you are not satisfied with beta48's response to a complaint, you may escalate the matter to the relevant data protection or gaming regulatory authority in your jurisdiction.